We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you’re looking to return or exchange your order, we offer free returns within 14 days of purchase. You can return your product for a refund to the original payment method.
Please note:
Force Majeure
If a Force Majeure event to which this clause applies does occur, we agree to notify you as soon as practicable. If the Force Majeure event continues for more than 14 calendar days, either party shall have the right to cancel the agreement. Where services have been paid for in advance but have not been rendered, you will be entitled to a full refund from the date of cancellation for all such services.
Miscellaneous
As a consumer, you have the right to cancel a contract for the provision of goods or services at any time before 14 calendar days have passed from the day after the contract was made. Any such cancellations must be provided to us in writing. If we have already started fulfilling our side of the contract, which in this case is the service of:
- GrowPython, and that it has successfully connected its first connection for you or your business, before you exercise your right to cancel, the right to cancel is lost.
Return Process
To return an item, email us at contact@growpython.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.
Refunds
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 5 days from the receipt of your item/s for your return to be processed.
Questions
For questions relating to our returns policy, please contact us at contact@growpython.com