Refund & Cancellation Policy
Effective Date: 16 September 2025
This Refund & Cancellation Policy applies to all customers of GrowPython.com, a B2B SaaS web application operated by Thyra Dynamics Ltd, registered in England & Wales (Company No. 16712005), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
1. Nature of Our Services
GrowPython.com provides B2B SaaS solutions for LinkedIn automation using third-party APIs (such as Unipile). As a business-focused service, our products are considered “digital services” and are typically exempt from consumer cancellation rights under UK law. This means that once services are purchased, they are delivered immediately and cannot usually be refunded.
2. Free Trials & Evaluation
To ensure our customers are confident before purchase, GrowPython.com may provide free trials, demos, or limited-access versions of our services. We strongly encourage businesses to evaluate our services during this period before committing to a paid subscription.
3. Refund Eligibility
Refunds will only be considered in the following circumstances:
- If you were charged in error due to a technical issue on our platform.
- If you made a duplicate payment for the same subscription.
- If the service was not delivered as described, and the issue cannot be resolved by our support team.
Refunds are not available in cases where:
- You decide not to use the service after purchase.
- You experience changes in your own business needs or circumstances.
- You fail to use or configure the service correctly despite support being available.
4. Cancellations
- All subscriptions are recurring by default (monthly or annually, depending on your plan).
- You may cancel your subscription at any time by logging into your account settings.
- Cancellations will take effect at the end of your current billing cycle. You will retain access until that date, and no partial refunds will be issued for unused time.
5. Requesting a Refund
To request a refund under the limited circumstances outlined above, please contact us at:
Email: support@growpython.com
We may require proof of payment and details of the issue before processing a claim.
6. Contact Information
If you have any questions about this Refund & Cancellation Policy, please contact us:
Company Name: Thyra Dynamics Ltd
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 16712005
Email: support@growpython.com
Website: https://growpython.com